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Evidence Guide: PUACOM010B - Promote the organisation's mission and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUACOM010B - Promote the organisation's mission and services

What evidence can you provide to prove your understanding of each of the following citeria?

Build networks and develop working relationships

  1. Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration
  2. The roles and responsibilities of stakeholders are recognised and taken account of in interactions
  3. Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources
  4. Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding
  5. Feedback is obtained from other organisations and governments to inform and improve service delivery
Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The roles and responsibilities of stakeholders are recognised and taken account of in interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is obtained from other organisations and governments to inform and improve service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation

  1. The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment
  2. The organisation's representation is sought and promoted on external bodies
  3. Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements
  4. Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities
  5. Advice is provided in the context of strategic planning for the organisation
  6. Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines
The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The organisation's representation is sought and promoted on external bodies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided in the context of strategic planning for the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in establishment and maintenance of networks which will promote the organisation and achieve the organisation's outcomes

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated work environment

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

building networks and relationships

gaining cooperation of others

speaking publicly

Required Knowledge

confidentiality requirements

goals and objectives of the organisation

legislation

organisation policies

regulation

responsibilities of three levels of government relevant to the organisation

roles and responsibilities of other agencies and relevant organisations

statutes impacting on the organisation

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Scope of management may include

a significant part of a large or highly complex organisation

or a specific function affecting all in an organisation

Stakeholders may include

local

state/territory and federal governments

industry

national and international associations

other emergency management and non-government organisations eg Red Cross/Salvation Army/Cave Rescue

volunteers

community groups

technical advisers

consultants

work groups and individuals internal to the organisation

customers

utilities

Confidentiality relating to may include

industrial processes and procedures

death and injury

security

criminal events